RE: Great Northern Models
The general consensus here is, communication, communication, communication!
Yes, there's alot of guys that do this from home, and I'm also ok with that.
Been there done that, with someone that basically ignored all my emails just shortly after getting my money order (No names required).
Communication was excellent during the salesman stage, but after sending my money, everything stopped, and the fellow was insistant on me making long distance phone calls only.
That started giving me a real bad feeling when the guy didn't want to put anything in writing on an email.
I've heard all the typical excuses, but to a buyer, it's all crap when you got money sent out!
Alot of guys all typically carry the same stuff, no big deal most of the time.
And for guys like Dreamworks, Wow, he's got everything! or can get it pretty quick.
In this hobby, I'm totally convinced that customer service rules. That's the difference that splits off all others!