Yes, I bought a lot of planes from them. Every single one had a problem. I build airplanes from scratch, so ARF problems don't really affect me much. I would rate their customer service as a piece of s@*t! They always tell you to return the item for a refund instead of replacing or sending the defective part. Considering the return postage of the 70+" wing span airplane is in excess of $30, this quickly becomes a very expensive enterprise. If you are buying an airplane and but not a builder, I would recommend to buy one in a more reputable US dealer like Horizon or Tower.