this is the last chat session with Nitromodels. Still have not solve the problem. I actually had some faith in Norman. Guess I was wrong.



Mary: Hi, my name is Mary, how can I assist you?

Gene : Hi Mary

Mary: Hello

Gene : Can you tell me if Norman has shipped my motor mount for my Pitts S-2a

Gene : we will gene once it is shipped we will send you a tracking number ths Norman

Gene : ths gene for the picture i will send you that parts asap. free. Norman

Mary: HMay I have your order ID or the email ID which you had used while ordering?



Mary: When did you place an order?

Gene : OrderID: USD 319449 65A03_S-2A_PittsARF_woRadio send me a picture of the motor mount for the 65A03_S-2A_PittsARF_woRadio that you needed. Sincerely, Norman Manager

Gene I was told by Norman that the part would be sent ASAP==Guess I am not sure what ASAP means

Mary: Ok

Mary: Just a minute

Gene : Most of this conversation took plance as late as 5/22/08

Mary: Please give me few moments while I analyze the issue.

Gene: Just don't put it on high priority again

Gene : Lets get is solved today

Mary: Label/Receipt Number: 4204 9252 9101 8052 1390 7567 3249 59

Mary: Status: Delivered

Mary: Your item was delivered at 2:49 PM on May 19, 2008 in LITCHFIELD, MI 49252.

Mary: shipped motor mount and cowl for 65A03_S-2A_PittsARF_woRadio on 4/30

Gene : That was the wrong item. God how many times do we have go through this. The conversation with Norman took place after the 19th when he wanted the picture of the proper part

Mary: Yes that one only this issue

Gene : When he called here he wanted a picture of the correct mount which was sent twice

Mary: To have more information on this please call us over the Phone 626-968-9860

Mary: and our office hours are Monday through Friday, 12:00PM - 6:00PM Pacific Time. They will assist you regarding this.

Gene : The first time the picture was sent was 5/22/08

Gene : Mary, I am hearing impaired and my wife is out of town.

Gene : This is getting past stupid now. I keep getting the same information from your company. Can't somebody take charge and send the right part.

Gene : Mary, tell them to send my money back. We can then part company

Mary: We have updated your issue. We shall have someone get back to you ASAP through email.

Gene : Whoopie!!! I think I have heard that story before also

Mary: Today we will call you on this issue

Mary: after 1pm

Mary: today

Gene : Don't use that word ASAP it is to open ended

Gene : Mary you don't listen I am hearing impaired. I can't use the phone. \

Gene : That's why I am on the computer

Mary: Now i can't do anything

Mary: untill norman comes

Gene : Anybody in your company can

Gene : When does norman get in and can he use the computer

Mary: Now we can't

Mary: Yes you can

Mary: after 12PM

Gene : I have 1:11 here, what time is it where you are.

Mary: Here time is now 10:10AM(PST)

Gene so he gets in 1 hr and 50min

Mary: Yes you are right

Gene : good I will sit by the computer and wait for him.

Gene : You will see him personally

Mary: Sure you can

Mary: We apologize for the inconvenience caused.

Gene : don't apoligize just get the problem fixed.

Mary: Sure we will solve

Gene : Do you really believe that

Mary: Yes we do

Gene : God Bless you for you faith

Gene : Not so sure here

Mary: Thank you

Mary: Thank you for visiting us. have a nice day