Hey, geo, Have you got ahold of John? He's their "go to" guy when you have troubles with Nitro. It seems like they are having more & more troubles. It's almost like John is the only one that can speak English. I've not seen anybody else's name do anything. I've got a couple of their planes & had no real problems. The instructions are almost useless, & with all ARFs I always double up the glue where I can reach. It seems like an awfully lot of complaints, but people still buy from them. They ARE cheap prices, no doubt about that. Overall they seem to have a fairly good product but their customer service sucks !!!! Good luck !!