E-mail is worthless imo. I got no answer twice. Called once and got my problem taken care of.
I had the receiver go bad during a run. WOT into a truck. I left it in their court if they would take care of the parts too since it was an electronic failure. They didn't, which is to be expected since it isn't covered in the warranty.

Not sure why my e-mail would be under their no reply guidelines. I was very nice and stuck to the facts. They definitely need a revamp of their e-mail customer service or need to update the website and remove the address, so people don't waste their time. From what I can tell their customer service will do only what is necessary (as per warranty) and I don't think your complaint with them is something they will honor. Unless your contacting [email protected] and will be giving them money too