I ordered my f-16 and paid for a f-16 in november of 2001 after many e-mails send 10 get 1 reply customer service was not very good, when I called the number to order a jet suprisingly I got a call the next day asking for my credit card info. after patiently waiting 2 months I started sending e-mails and leaving messages on the machine, of course I received no replies, anyway in the long run I finally received my jet after 9 months fuse was cracked and the other half was warped, I didn't bother trying to return it because I didn't want to wait another year, anyhow i would never order from them again