Sir,

I'm sorry to hear about your experience with Horizon. Seems to me, though, that you should count yourself lucky to have them agree to replace anything at all. With all of the variables involved in making a model fly, it's hard to ever really pinpoint the cause of a crash--especially after the impact, when the evidence is 'comprimised by deceleration trauma'. A stuck servo, after a nose-in impact from 400' hardly seems like compelling evidence, and you're asking them to take as fact an account of what happened based upon (a) your word (which I'm sure is good, but how do they know that?); and (b) your opinion of what happened. You may have witnesses who concur, but anyone who's been in the hobby for a little while knows how unreliable that kind of 'evidence' can be.

I don't really think it's reasonable to expect them to absorb the cost every time this scenario arises. If someone at your field had sold you that plane, and they had flown it and were satisfied of its airworthiness, I doubt he would give you your money back after you crashed it--just because you say it was due to a servo failure. Or, what if you had crashed a $4,000 scale job or jet, would you expect Horizon to buy it from you because you think the crash was caused by their servo failing?

Anyway, I'm not saying your account of what happened isn't accurate because I wasn't there to see it. I am bummed to hear about your wife's loss, we've all been there and it sucks. However, Horizon's service--the service that's prompting you to sell off all of your Horizon goods in protest--is, in my opinion, the best that the industry has to offer. They've done right by me MANY times, even when my explanation letter included admissions that I dumb-thumbed it. As far as how long it's taking, maybe you should ask whether or not any of the items they're giving you are back-ordered?

Just my $.02