Well, it's obvious that people only read parts of posts.

I am EXTREMELY PLEASED that the MANAGERS at Horizon have agreed to replace my wife's airframe...

#1 I'm MAD at the "first line" people because a. they made my instructor feel "stupid" when he talked to them and b. they DID NOT CALL ME BACK, I waited almost a week and 1/2 before I had to call in to get the "we don't have it, oh wait we do have it" response.

Just because I'm pleased they replaced the airplane doesn't mean I'm not entitled to my opinion of not buying another Horizon product. I felt that the guy I talked to at first was disrespectful, and treated me with distain. I had a Futaba servo with a defect and Futaba replaced it within a week. Slow SHIPPING aside, Horizon has dragged its feet on this... what is the date today? What was the date they got it?

I think some of you just love to flame people.

Again, I posted this as MY experience with their customer support. Perhaps I got a "bad egg" with this first fellow, as the managers were nice, and pleasant to deal with.

I've also had my interest peaked by the poster who describes a VERY similar incident with another Extra Easy........

Also, if there was a delay with the plane backorder etc. Why didn't they call me AGAIN! Again maybe the guy handling my case is the exception not the rule over at Horizon, but I think you guys mis-understand my post. I am NOT calling for a boycott; I am NOT saying that any of Horizon's products are cheap/crap/etc......

I AM saying that I had a bad experience, also keep in mind that they have not actually replaced anything as of yet cause nothing has shipped yet as far as I know. Again, I'm going to call in again today since they won't call me.


Oh ya, and "thank my lucky stars" nothing, I could have had that plane fixed and flying agian in this ammount of time, (mud was very soft that day plane wasn't total loss). In FACT, I was planning on fixing it myself until the club members told me about this great customer service at Horizon, that I should call them......