Azizza,
Your right, I should have done a better job explaining in my first post, I wrote in haste... allow me to clarify a bit... On the morning of the 14th I called and talked to said rep who said the plane had arrived and he would be looking at it and calling me back. On the 15th I placed my call and got the "we don't have it, ...."
Perhapse the guy was swamped with work but that absolutly doesn't justify the next time I spoke to him.
Your right and I have already complained (hence the Managment helping me out)...
Childish, perhapse, but it is my money

why should I support the paycheck of a guy that made me feel like absoulte crap? (AND my instructor)
Also I really should have said MAY never buy another product.... I'm very seriously hurting over that 1.50 Mustang they have comming out.......
Again just to clarify, Horzion - 100% Good Products, 99.99% Good People and service, I just happened to get that 0.01% I guess, but it still makes me sad thinking about it