Here is a flame for you. You better grow some thicker skin because if you let one rotten apple "ruin" your experiences in life then your in for a long road of pain. You have to keep in mind that this rep probably hears complaints all the time and it is difficult to assess what's legit and what's a scam. Airplanes are unique in the fact that if they fail in flight there is always going to be that doubt as to pilot vs mechanical failure. Shoot I could get my cousin Cooter to write a letter till he was blue saying he is an expert yahda dada da in RC but the fact is there are no RC credentials to prove who you are or what experience level a person is at.

I can't imagine returning a plane to my LHS unless there was hard evidence of something faulty and even then it would be a hard sell. They would go out of business in a hurry if they refunded/exchanged every time someone crashed an airplane. Anyways, enjoy your flame.

Next time I am in a car accident I'll say the steering wheel was stuck. "Look go check it out you will see " LOL
Maybe they will give me a new car.