My name is John Adams and I'm the Horizon manager that the original posting was referring to. From Rottielover's perspective, everything he is stating is absolutely accurate. Randy, one of our most experienced product support reps originally handled the case. When the airplane arrived, Randy personally checked out the radio gear but was unable to identify the stated servo issues or any other radio problems that could have contributed to a crash. Randy then had one of our long time radio technicians (Bruce) test the equipment. Bruce throughly tested every component and found each to be working correctly and within specifications. Randy confirmed with Rottielover over the phone the results of those tests and stated that Horizon would be happy to replace the airplane at a significant cost savings. If this wasn't satisfactory, Randy would discuss the case with his supervisor to resolve the issue. Unfortunately shortly after hanging up the phone, Randy became very ill with sever stomach pains and was out of the office for the next three days. I don't know if Randy's illness affected his ability to properly handle the conversation with Rottielover but I doubt it. Randy is in his middle 30's, a full scale pilot that loves R/C. He moved to Illinois to work at Horizon because of his love for aviation and the hobby. He's one of our most experanced, professional and humble customer service reps. I would like to believe that this situation was a case of unfortunate timing on our part. Had Randy not become ill I'm confident that he would have discussed the situation with his the customer service manager and Rottielover would have been called back within a few hours. I became involved when Rottielover tried to contact me. Unfortunately I was out of the office for several days competing at an airplane event and Rottielover was having a difficult time contacting me! I to personally tested the radio gear and was unable to find any issues. However, as everyone reading this forum knows, radio interference can and does occur. I felt terrible for Rottielovers loss and worked with the customer service manager to replace the airplane. To all those involved, I apologize for the mistakes that were made. At Horizon we strive to provide the best products and services. Unfortunately we sometime fall short of our customers expectations. If this ever happens to anyone reading this thread do exactly what Rottielover did and contact a manager. John Adams- Engineering Manager Horizon Hobby