Hi again John,

I just want to make it perfectly clear, you are one of the best people I've ever had to deal with from any company. I want to thank you again for taking a personal look at my case.

But if you don't mind, would you ask someone to give me a call regarding the status of what's going on? The last person I spoke directly too at Horizon was Mark? (I think that's his name) when he told me that the Customer Service manager (Shane I think?) was out and Mark? is the one that told me that it was decided to replace my plane and fix the engine. That conversation took place on I think about the 20th maybe the 21st.

Again I apologize if anyone thought I was personally "flaming" them, and I'm gratefull that you try to see things through your customers eyes. I agree with several posters now, I shouldn't let one bad egg ruin things. I apologize for my anger.

Please understand, I swear on a stack, my mothers grave, my life, my first born son, my dogs, and all my airplanes.... that servo was locked up tight when I placed the plane in the box to ship it in. I swear to GOD.... and then the guys at the club all telling me "ya man that's a defect they should overnight you a new one" Heck I don't know any better, this is my HOBBY, I'm not that far "into it" yet where I know what's what, who's who, so on and so forth.

It also didn't help matters when my dad told me a day before Randy called "don't let them try and sell you one at reduced cost, that's BS", and then that's exactly what was offered.

well, I hope that helps explain somewhat, from my perspective