This is my 2 cents. I started in jets in the spring of 2008. I built my jet that winter. I needed wheels and brakes for my model and was directed to GNM by someone (I forget who) on this board. So I went to the website and found what I needed. The website did not indicate whether they units were in stock or not so I assumed that they were. Order placed. At this point I have no idea what the size of the company is. But really, that should not matter. Service is service.

So, 4 weeks go by. No wheels, no communication, no nothing. I was getting ready to maiden so I fired off an email to GNM. No response. I send a second email. No response. I called and left 2 messages over a 2 day period. Nobody returns the call. Then, like the OP'r, I posted a question in the jet forum. Most of the responses were of a negative nature. One of the responders was Todd from Dreamworks. I called him the next day and he hooked me up. No drama.

Then I emailed GNM to cancel my order. Mrs Ed (Ed's wife, I don't remember her name) called me back within 15 minutes. She told me that my items just came in from Australia and that Ed was at UPS sending them to me as we speak. I told her to please cancel the order as there was no communication from them and due to that I had gotten my parts elswhere and she better get ahold of Ed to stop the shipment. Well, it was to late and the wheels arrived a week later.

I wound up eating the UPS to send the parts back. But that doesn't really piss me off. What pisses me off is the lack of communication. I don't care if the business is part time, full time, 1 person or 600 people. If you want to be in business, act like it. There is NOTHING that pisses people off more than not answering their emails or phone messages. Nothing. And what does it take to do that? Nothing.

I could understand a small business and a family problem. Once. Maybe twice. But that is the way that GNM operates every day. If they have the parts in stock, they get shipped. GREAT! But, if the parts are not in stock, you get no email, no phone call, no answers when you email or call in enquire. All I wanted to know is that the parts were not in stock but that in week, 2 weeks or month I would have them. That fine! What am I going to say? Just tell me.

You know, I own a business too. Not as small as GNM. But not big either. We have 17 people. My company manufactures custom furniture. And yes, we do have a screw up or delayed delivery once in a while. If that happens, the FIRST thing that I do is call the customer personally and say "I am SO sorry but we made a mistake and screwed up your fabric and you won't get the sofa for another month". What is the customer going to say? They usually say "oh, that's alright, we understand". It actually gets to the point that they are telling me not to feel so bad! That's what they say. But if I duck them and don't tell them whats going on, they get pissed. Real pissed. And I deliver the sofa and they never order another thing from me. Niether does their kids of their friends or neighbors.

Obviously, reading this thread got me going. Sorry to rant. Everyone have a Happy and Safe New Year's Holiday!

Jim