Oh yeah, one more thing. Ed's statement saying "That is the nature of the retail world" is totally off base. The retail world is bending over backward to retain customers, not alienate them. For someone to make a statement like that means that they just don't care. Ed should say I'm sorry I dropped the ball and I will fight for your business next time. What can I do to make this right. And the statement about the Blackberry and answering service is the same malarkey I got when I had a problem last spring.

Jim