Thomas,

I am sure that it is in response to KC36330. My point is that if retailers or any business for that matter had an attitude like that, they would be out of business. If every time you lost a sale to a competitor you said "it is what it is" or " that's retail" you would never make money or be successfully. You have to fight for every sale. And if you lose one, you have to figure out why you lost it and never let it happen again.

Now, I know that GNM is run as a side business. But that is no excuse for incompetence. Ed is making a profit on the items they sell. He is not doing us a favor and giving us parts at cost. And he aggrevates a fair number of potential customers causing orders to be lost to the competition and then just justifies it to himself by saying "that's the nature of retail".

You know the saying " if it's worth doing it's worth doing right". All he has to do is return emails. Even if he said "I am having a personal crises, I will get back to you next week" that would have made me a happy customer. With email and Blackberrys today it isn't so difficult.

Bottom line. GNM is not run like a business. It is run at a level that is something less than a hobby. If you have had good experiences with them, then continue to do so. If you are asking "what's up with GNM", you have some opinions in this thread.

It is New Years Eve. I am going out and having a good time!

Jim