Jim, Teebox,
I agree with you. I also have a company in Rome, Italy and from the first day of business we never left a client without answers or help for more than some hours. Sometimes we have also lost time and money in solving a problem for a client but nobody can say we are not reliable. Of course this means a big effort but year by year this way of work pay more of any advertisment.

I think that at the end off all is a little bit more important to be reliable than good in your job (of course you must also be good...) expecially today when all is running very fast.

Besides I've left my VISA credit card number to GNM and this silence don't let me feel safe. I think I'm going to contact VISA to explain the problem.

HAPPY NEW YEAR FULL OF PLANES AND SAFETY LANDINGS TO ALL!!!

Alessandro