This was their response:
Hello,

Any questions or support issues you may have you can come right to our website to get anwsers. There are hundreds of boards out there. Just anwsering email here takes tons of time. We have choosen not to post on any public boards due mostly to time and the fact that people are rather crude on public boards.

Thank you,
Brian Tucker

Well I tried! Maybe if enough people email them, they will not have a choice.