Progress.

The spokeslizard for my car insurance is always on the radio telling folks that you get the same great service in person, over the phone, or on the internet. They can handle continuing to do business by other mediums even though they have embraced the technology progress called the internet.

One can only hope that Muncie would expand into the internet rather than shift from pre-internet to internet only.
As for the AMA efficiency of using emails, its kinda hit & miss: ina thread not long ago I posted a copy of an email I sent to AMA, and then weeks later I posted the resending of that email, then later still I posted having to abandon hopes of getting a reply from that AMA email and sent to DM... which of course we rapidly (next day) responded to.

To AMA, it seems using email is not always such a fast thing,
had I just called instead of sending that first email it would have saved weeks of waiting for the AMA email replies.

So much for AMA using email for efficiency