I am sorry to hear about your problem with UPS Delivery. I had the same problem (twice). Once with my M-26 and with my PanTiger. Both times I was told to ship it back. When I got the replacements, I still had problems. The BB Firing mech would not work on the M-26. And the PanTiger still had the problem of not turnning at the right speed. They worked with me to the point of replacing the (2) models I had to sending me the Smoke & Sound version. Of course the price of shipping the tanks back and forth almost broke me.[:'(] Respectfully, Chas. Rose