ORIGINAL: RCKen
Dustin,
I am sorry about your loss. But I can tell you that if that is what Great Planes said you then you are in the minority. Great Planes is probably one of the best companies out there for customer service, and they usually do whatever they can to make sure their customers are taken care of.
I agree. They have come through and done things for me even on occasions where they probably would have been justified in saying no. There are a lot of great products out there so good companies know that it comes down to superior service sometimes to make the sale. GP is one of those companies in my experience.
Maybe they didn't understand the problem correctly?