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Old 07-16-2003 | 05:30 PM
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ParticleMan
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From: Salem, IN
Default New Eclipse 7 problems ..... help

Well, here it is 1 month later and I have recieved my radio back from Hitec. The Repair order had two words written next to the "Problem" field. They read "BAD MODULE". It was my spectra module that had caused the problem. I now have a new one and initial test look like that was infact the problem. My servos are now rock solid, no "humming".

Kudos to hitec for returning everything including my TX case in tip top shape, and doing so in a fair amount of time.

Shame on Tower Hobbies for the way they handled the situation. I held my toung complaining about them until I was sure my radio was actually broke, but I did infact call them FIRST before hitec with the intent on asking for a new radio. A very simple EXCHANGE is all I wanted. I recieved a broken product right out of the box and Tower refused to do anything about it. I even had evidence of damage straight from Tower Hobbies themselves. After taking an even closer look at the box, I don't think Fedex did a thing but the Eclipse box had a large dent in it that followed through the foam. This tells me the damage happened before it was packaged. The Lady told me it was a "warranty Issue" and it was Hitecs problem now.

I sent Tower Hobbies a nice long compaint about their return policy seeing that the lady I talked to couldn't do anything for me. Few weeks later Linda called from tower and left me a message on the machine to call her back in regards to my radio problems. At that point my radio is at Hitecs service center, I've already lost the $15 I saved buying from Tower instead of Servo City because of the shipping charges to Hitec Service, and frankly nothing she had to say could fix the situation, they blew it already. So I didn't call her back.

Oh well, I have a working radio now and I'm happy.