ORIGINAL: CGRetired
Read my posting in the other thread. This is over-reaction on Flyboy's part. I would think that he was previously influenced by some other radio system and was deterred by this recall notice. What was described in the CPSC (Consumer Product Safety Commission) would happen with any radio that encounters a problem while in flight, regardless of the manufacturer.
Spektrum is fixing the problem. Period. This sort of over-reaction serves no purpose.
No, they are not. At least not for mine. I have a qualifying DX6i TX and sent in my recall request in April. I got an automated response immediately,...
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas"><span style="color: rgb(128, 0, 0); ">Dear Customers,</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas; min-height: 15.0px"><span style="color: rgb(128, 0, 0); ">
</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas; min-height: 15.0px"><span style="color: rgb(128, 0, 0); ">Thank you for sending an e-mail to the Horizon Hobby Product Support</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas"><span style="color: rgb(128, 0, 0); ">staff. Due to the technical nature of e-mails that we receive, please</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas"><span style="color: rgb(128, 0, 0); ">allow up to 3-4 Business Days for a response. Please note that Horizon</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas"><span style="color: rgb(128, 0, 0); ">Hobby is closed on weekends and major Federal holidays. </span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas; min-height: 15.0px"><span style="color: rgb(128, 0, 0); ">
</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas; min-height: 15.0px"><span style="color: rgb(128, 0, 0); ">Sincerely,</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas; min-height: 15.0px"><span style="color: rgb(128, 0, 0); ">
</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas"><span style="color: rgb(128, 0, 0); ">Horizon Hobby Product Support Team
<span style="color: rgb(0, 0, 0); ">
I received this on 5/3/09:</span>
</span></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Consolas; min-height: 15.0px"><span style="color: rgb(153, 51, 0); "><font size="2"><font face="Arial"><span style="font-size: 10pt; ">Thank you for your recent email.
We will get a call tag processed and mailed out to you. Please allow 7-10 business days for the call tag to arrive.
</span></font></font><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size: 11pt; ">
</span></font><font size="2"><font face="Courier New"><span style="font-size: 10pt; ">Chris Puckett
Horizon Hobby
Product Support Team
4105 Fieldstone Rd
Champaign IL 61822</span></font></font></span><font color="#000080"><font size="2"><font face="Courier New"><span style="font-size:10pt">
</span></font></font></font><font size="2"><font face="Courier New"><span style="font-size: 10pt; ">1-877-504-0233.</span></font></font>
On 5/13/09 I had to email them again because I never received a call tag as promised. This is the reply I got on 5/14/09:
<span style="color: rgb(153, 51, 0); "><font size="2"><font face="Arial"><span style="font-size: 10pt; ">Alan please provide me with your address again and I will look up the call tag or get a second one processed and mailed out.
</span></font></font><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size: 11pt; "> </span></font><font size="2"><font face="Courier New"><span style="font-size: 10pt; ">Chris Puckett
Horizon Hobby
Product Support Team
4105 Fieldstone Rd
Champaign IL 61822
1-877-504-0233.</span></font></font>
</span></p>
<span style="font-size: larger; ">It has now been two weeks again and I have notreceiveda call tag. My letter to them today read:</span>
<font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt">Chris, what gives. It’s been another 2 weeks and still no call tag.
I bought this transmitter and model airplane for my boys for Christmas last year. It has never worked properly since day one. Since I am a free-flighter and this was our first attempt at RC, we thought the issue was ours. We tried very hard, reading the manual several times, asking for help from everyone we came across to get this plane to work. We even got 2 replacement airplanes from the store thinking the problem was in the receiver. At this point my kids were totally frustrated with RC airplanes (this sucks was the phrase used) and who can blame them. This hobby has only meant frustration and disappointment for them.
When we found out about the recall and that our transmitter was involved we were both relieved and perturbed. We wasted months trying to fix something that wasn’t broken or our fault. It was yours. Now I can’t even get any help from you. Please email me ASAP and get the call tag out immediately. I will be posting on every RC forum I can find in the mean time sharing my very unsatisfactory experience with Spektrum transmitters.
Alan</span></font> <br type="_moz" />