I sent mine in around the end of March. It took about a week and a half to get the call tag, and about 3 weeks to get the radio back. They also sent me a free 6100 rx and a letter apologizing for the inconvenience.</p>

It was an inconvenience for sure, since all of my aircraft fly with this Tx, but their cust svc was beyond good, I will definitely continue to be a customer.</p>

Alan, i'm sorry you and your kids had so much trouble, but don't let that deter you from staying with a great and rewarding hobby. Horizon has beyond excellent customer service in 99% of the cases, I still highly recommend their products. </p>

Even if you don't agree with me about Horizon and Spektrum products, don't give up on flying altogether. It certainly doesn't 'suck'.</p>