Ihad the same issue on same model, it would recoil fine unless you pull the rope to max distance.. Basically the spring is binding up because it is wound up too tight. If you unloop the rope until it recoils but not all they way, and then add just one loop, it should fix the problem. To unwind loops, pull the rope out a foot, hold the spool to keep it from recoiling, then push the rope back in and grab the loose rope inside.