About ten days ago I ordered an ESM Spitfire from Troy Built Models. Upon delivery the boxes showed no exterior damage aside from a little accordian compression on one end. When I opened the main box I found that the firewall had been sorta smashed in and there was breakthrough in the FRP. The plastic wing radiators were cracked as well.I read on TBM's site that if you decide to keep the plane and effect the repairs yourself they might be inclined to give you a store credit. I took pics of the damage and sent it to TBM and their CSR "Anthony" called me. To make a long story short, he arranged for a $50 credit that I will be applying against the Lavochkin LA-7 when it comes in. This entire process was handled by Anthony in a very professional and expedient manner. Kudos are in order for Anthony and TBM. Thanks for being there! Just thought I should say something nice about a company that evidently stands behind the products they sell!

Happy Flying!

Loopman