This past Sunday 12-27-09 I ordered over $300 in items from them. Im a first time customer to them too btw. Today I expect info on items sent but I havent gotten anything. I have called them and emailed them but there is no response or getting through to them. To say the least I am a little bit upset and worried. One of the items ordered was a late Xmas gift for one of the children and they wont be here after next week. I really needed the items shipped out ASAP so we can give it to her. Not to mention the item I ordered for myself I am really looking forward to. At this rate it looks I may not order from them ever again if they have poor customer service and dont answer phones etc etc etc.