did you for get friday was christmas? and a lot of places were closed for the holidays. and when they came back to work today they had 3 days of orders to process. be patient and I am sure you will me hearing from them. once the items have shipped. as far as reaching them they do not open untill 12 noon their time. I am in a central time zone so its 2 my time. they have always shipped promptly. I am sure they are running behind due to the holidays.