I haven't called yet. I figured a business who has e-mail as an option for customer service should answer their e-mail. 8 business days and a re-sent message and still no reply. Any word on the usb cables? I am afraid I have let myself get frustrated and calling them now might not be a good Idea(it would be a shame to make a fool of myself on the phone). I should have called them before I let myself get so frustrated.