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Old 02-18-2010, 07:10 PM
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Montana Mike
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Default RE: RPM's return policy

By extreme I was reffering to serious hardcore bashing and running vehicles outside of there spectrum. Like putting a Mamba Maxx into a Rustler and taking off and accidentely running into a solid object. Copied and pasted straight off there site.
"If you manage to break an RPM molded product under normal operating conditions(1), we will replace that part at no further cost to you(2). Normal operating conditions covers most types of driving conditions that an unmodified, stock R/C vehicle would normally encounter, including most normal bumps, jumps, and road hazards. RPM will not warranty a broken or damaged part if it has been modified in any way (or if the part breaks due to modifications elsewhere on the vehicle that directly affects the RPM part in question). This includes, but is not limited to, drilling, grinding, filing, etc., nor will we warranty any part that has been worn out through extended use and / or abuse. In addition, it is nearly impossible to crush an RPM part under normal operating conditions, therefore crush damage of any sort will not be covered. Please use common sense to determine if the breakage was caused by a materials or workmanship issue. We take great pride in the engineering and craftsmanship that goes into each and every RPM part. Therefore, we take our customer service related issues just as seriously and we will do everything possible to resolve legitimate warranty related claims. RPM reserves the right to final judgment regarding all warranty issues. Every RPM part sent in for warranty review will be reviewed by a member of the RPM staff to determine whether or not the guidelines of the RPM warranty policy apply."
I do not feel they can warranty a part if it is put into a hopped up modded out RC rig that goes balls to the walls. I have never had a problem with them and I am bummed that others have had issues. Till the day I encounter problems I will recommend them to any and every one I know looking for good replacement pieces.