Lil Hoss,the only reason you got any customer service at all is because of the stink you raised here on RC. They don't like bad press. I too had dealings with Nitro planes and got absolutely no customer satisfaction at all. I recived a plane with a crushed wing from shipping and even tried to buy another wing but to no avail. After seven emails and phone calls I learned my lesson. I was new to the hobby at the time and didn't know where to turn. BUT I KNOW WHO NOT TO DEAL WITH NOW! If you read here enough you know who has the best customer service and who doesn't. I hope you get something you can work with. Happy Flying.