Nitro-Rob: I have been in this hobby for years and I mean long enough to know what is crap and what is good. Long enough to know that when I started in this hobby they were know such thing as (ready to run) or (ready to fly) for jack sh4%#@#. I have always been a kit guy, Yet know that time has change with these models over the years you have, what we call today (ready to run) and (ready to fly). When I buy one or the other I always take them apart to inspec them because lets face it, I don't trust rtr or rtf models for nothing. Let me ask you, I believe that you owen a savage truck. Now go to your table and put the trucks side by side and look at both trucks and see which is better to work on and which is not. Now you got that out of the way. Go back to your table and look at both trucks again and see who make a better design in reliablity. That is the defferance between a manufacture who listen to there custormers and a manufacture like CEN company who dosn't. You don't have to talk bull sh$#%@ hear, the cars speak for them selfs on better quality. We can talk about this intill are face turns blue, But sooner or later you are going to see the light it just a matter of time. I do not depend on CS to work on my truck or any other vehicle I have had in the past or present. Your right about one thing, there are alot of people who do depend on the custormer service to do things for them, when they have to learn on there owen. But there are alot of people who are in need of real help and when they get a tast of manufactures like CEN who turns around and crap on them, Thats when it become's a future problem. When that happens, People are going to turn around and say screw CEN because thats just what CEN dose to there custormers. What I hate the most is when CEN die hard fans who are so freaking blinded that they would swear buy it and they know deep down in there gut they are saying I wish I never brought this CEN crap. I know I have!!!!! Plan and simple we as RC modelest are CEN boss not the other way around. If custormers have a compliant about a problem with a design that CEN dose and it turns out poor, then CEN is going to have to learn to listen to there custormers. Like it or not if we tell CEN to jump, then they better say how high, If we tell CEN to crap then they better say how much and what color. Like it or not we sign there checks, not the other way around. If you ask me people who buy CEN products are getting tired of there bull sh$%%#@ cars they are making. People work hard for there money and when they buy a RC car from CEN and they are looking foward to running on the weekends and the car craps on them that what really piss them off. You know what worse is when people do follow the instruction and the car still craps on them, believe me it has happen before that makes people even more mad. This is why people don't want to buy CEN at all. Take a look at amain hobbies they once carrie CEN products not anymore more. Take a look at towerhobbies they too once carrie CEN products not anymore more. I mean the list go's on and on. CEN is so Sorry They are a poor excuse for a company.[&o]