Can someone please tell me why the "live help" is never available? What a joke...after holding for 10 minutes on their alleged customer service line, I loved hearing "please use live help". Right. It's bad enough to have to hold on line that long, but on Nitroplanes it's not toll free, and I'm in CT. I finally hung up, and guess I'll wait for the "live" help to show up at some point.

I was trying to buy a plane and some other items. One was a battery, this one:

http://www.nitroplanes.com/83p-2200m...p-148-20c.html

Couldn't help but notice this one too:

http://www.hobbypartz.com/83p-2200mah-4s1p-148-20c.html

Same company, same battery, different price. I'm not paying more on Nitroplanes, can't see why I would, but I'd love to talk to someone about it. This would have been my 4th purchase. Loyal customers would seem to be in short demand these days, especially when dealing with companies with longstanding service issues.