An F16 for a 13 year old? Probably a good thing it WAS broken, or it could have wound up hurting someone. You didn't do your homework about this company. I have had 5 Nitroplanes, and every one of them flew. Yes, I had to re engineer some things, replace some things, etc. BUT I figured these issues out from using/studying RC Universe.
YOUR English is terrible. I can only imagine the attitude you have, and don't wonder why they are laughing at you. Go back to school and learn how to spell and compose. Geesh.