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Old 07-04-2010 | 12:54 PM
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ckangaroo70's Avatar
ckangaroo70
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From: London Mills, IL
Default RE: Nitroplanes.com Absolute worst C/S


ORIGINAL: skysfallin

Stick with Tower, Hobby People, Troy Built,or any of the big name brand shops. They didn't get big by not providing service after the sale.
I think some dealers like Nitro Planes get big by using the old business model that "there is a sucker born every minute." There is always another willing victim out there somewhere willing to give there junk a try even after being warned over and over from previous victims that the company in question sells inferior product or does not stand behind what they sell. There are some pretty descent bargain priced ARFs out there like Phoenix, Seagull, Tower and others that offer a pretty good bang for the buck if buying cheap is what you are after. I got to watch a Nitro Models Yak shed a half of a horizontal stab a few weeks back on a maiden flight during straight and level flight. And they(Nitro Planes) expect you to be able to do 3D type manuevers with that thing? The guy managed to get the plane back on the ground in one piece and we got to looking and the stick built stab was built sooo weak that the only fix on that ARF would be to strip all the covering and rework and reinforce that stab. I could not figure out how they(Nitro Planes) would ever expect you to be able to put any stresses at all on a stab that flimsy.
So after fixing the stab the guy comes out the next week and the landing gear folds up on a perfectly smooth greased landing. I normaly beef up the landing gear in all ARFs regardless of brand to be able to withstand some rough landings, but the guy greased that thing in and the landing gear still failed. Now that is pathetic! I screwed around like that a few years ago trying to keep a Vmar plane together when things would bust just looking at it, but I would never subject myself to that again just to save a few bucks and if I did want to save a few bucks...as I said before, there are better options for product and customer service and support.