Really, really sorry to hear this. Merchants such as QTH risk tainting on-line sellers as a whole

On-line stores have enough work trying to portray themselves as honest merchants that deliver. It is a leap of faith for a consumer to hand over his/her credit card info for payment to what amounts to be a complete stranger in the expectation (hope) they will receive the respective merchandise.

"Merchants" such as QTH only serve to further distrust in the industry.

Fortunately, you have a big ally. Your credit card company. Phone up the issuing bank and they will charge back the transaction to QTH.

Good luck!

Bernie
www.coxengines.ca