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Airtronics Service Question

Old 03-12-2015, 12:30 PM
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GMPheli
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Default Airtronics Service Question

I sent my SD10-G to Airtronics to have the case replaced under warranty because the finish was flaking off (Kudo's to Airtronics!). It arrived on Tuesday March 10th in the AM. I was kind of expecting an e-mail saying that it was received, however as of today (Thursday the 12th) nothing. Are e-mails generally sent out when an item is received for service?

Thanks
Alan
Old 03-12-2015, 12:39 PM
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ToddNicholson
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Not generally, no. Emails are generally sent out when a repair is completed.

If you can provide your name and zip code, I can forward it to service to find out the status.

-Todd
Old 03-12-2015, 01:06 PM
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GMPheli
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Not necessary Todd, I was just wondering. Thanks so much for the info!
Old 03-21-2015, 05:47 AM
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GMPheli
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Hey Todd:
It has been 11 days and I have not heard a thing, so possibly you could check for me on Mon AM?
Alan Angus, 02379
Thanks so much!
Alan

P.S. I don't know what zip code you are looking for. I live in 02379, but shipped it from 02136. Here is the tracking number 1312 0250 0000 0187 4466. www.usps.com

Last edited by GMPheli; 03-21-2015 at 07:22 AM. Reason: Additional info
Old 03-24-2015, 07:53 AM
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Hi Alan,

I have been on vacation and just now saw your post. I will forward the information to service and try to find out the status.

Best regards,
Todd
Old 03-24-2015, 09:49 AM
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Hi Alan,

The repair was completed under warranty and shipped on 3/19/2015.

It's currently in-transit via FedEx and expected to arrive on 3/26. If you PM me, I can provide the tracking number. I don't want to post it here, since it contains your location information.

Best regards,
Todd

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