I sent Cermark an email about a faulty product on 3-24... It is now 4-29 and NO reply. Not, "No, it wasn't our fault." Not "Buyer beware." Not, "You tried to fly it so tough." No reply.
Luckily, I'll just move on.
Of course, it would be lousy if I didn't warn future buyers.
Please feel free to explain how unreasonable it is to expect a reply.
After all, they are busy selling crap.

Must we go through this again?

http://www.rcuniverse.com/forum/m_29...tm.htm#2900033

We should keep the complaints coming. That will make others aware of the service level of this supplier and maybe, just maybe, the supplier will wake up and improve it's service level.

Safe Flying!

I'd bet they make MUCH more as a result of magazine ads than they can possibly lose due to negative posts on internet discussion groups. The club I'm in is small, less than 50, and only about 5 have even seen RCU. Less than half of our members own a computer; most do subscribe to magazines.

My few dealings with Cermark have been positive. I bought a few things from them at their SWAC booth in Arlington. I ordered a few more things later through the web site. I've never had one of their planes; everything I bought was accessories.