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E-MAIL PROBLEM AT KANGKE

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E-MAIL PROBLEM AT KANGKE

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Old 05-22-2007 | 04:19 PM
  #1  
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From: Deer Park, NY
Default E-MAIL PROBLEM AT KANGKE

We are having problems with our web host and apparently they are incapable of figuring out why. Ipowerweb has been trying to repair our e-mail for about 3 weeks, now it’s worse than ever. For a while we could receive but not send so I contacted them, they sent me an e-mail telling me it was repaired; now it doesn’t work at all. The real problem is that you may or may not be notified that we did not get your e-mail. We just found this out today when a VERY pissed off customer called. Seems they placed an order through the web site but it never made it to us, and then sent an e-mail asking when it would ship, but we didn’t get that either. Ipowerweb swears they are doing their best. But that doesn’t really help.
So for the next few days please do not use the web to contact us.

PLEASE CALL: 631 274 3058

The good news is we have hired a new sales director, so there is no longer a language barrier. Our inventory is also up so there will be less back orders. The New 26% Extra and Hurricane are in stock and ready to go.

We sincerely apologize if anyone has tried to contact us and we did not reply we are not ignoring you. Also if you have placed an order through the web, give us a call to be sure it was processed.

As soon as they get this fixed I’ll post it here.
Old 05-22-2007 | 09:55 PM
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From: winter park, FL
Default RE: E-MAIL PROBLEM AT KANGKE

Thanks for posting Ray. I am building your .60 Monocoupe electric powered, and it is jsut an amazingly built and beautiful ARF.
Old 05-23-2007 | 07:58 PM
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From: Deer Park, NY
Default RE: E-MAIL PROBLEM AT KANGKE

Glad you like the Monocoupe, please send me the set-up info and a flight report so I can forward it to my customers going electric.

For the moment at least we are up and running seems the problems have been resolved. Unfortunately we have lost the majority of e-mails for the last several weeks.
If you made an order or asked for info / support and have not heard from us, please try again.
We are very sorry for the problems and will do our best to make it up to you.
Call Erica @ 631 274 3058, and ask for a package deal on the airframe and engine of you choice, tell her Ray sent you, we'll make it worth it!

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