Back in October, I had a muffler manifold break off my Saito 91. I called Horizon, because the engine was under warranty, they agreed to send a replacement manifold, muffler and nuts. They were on backorder, so I got them in mid November. I put them in my shop, still in the box, and only the other day, when I got tired of waiting for the rain and wind to let up, I got them out to install them on my Venture 60. It only took a minute to realize that I couldn't get the manifold to thread into the head, so I took it upon myself to look at the packaging and get the part number off it, and compare it to the parts list for the 91. The parts I received were for the 125, and at 13mm would not fit a 12mm orifice. I didn't think that Horizon would replace these parts, since they were shipped out in November of last year, but when I called them, they didn't even hesitate. Not only that, but I called them on Thurs. the 22nd, and I got them by Fedex today, Sat. 24. To me that was unbelievable. Thank you Horizon!
I had to voice this, after hearing all the negative comments from people about some of the other places that do business to the customer, instead of for the customer.

Horizon has great customer service. I crashed a sundowner cause an adapter they sell broke. The did not have to do anything but did send me a new cowl and an adapter. Wish they had replaced the pane i crashed but they did not have to replace anything. Also recieved a plane and the hardware was not in it called and instantly was shipped out and got it two days later. Great company for the consumer. I am sure there are some horror stories also lol.