Non Existant EagleTree Support!
03-07-2013 | 12:18 PM
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Non Existant EagleTree Support!
I have sent support tickets, posted videos, config files and still can't get any support from EagleTree. I own a ton of EagleTree stuff and have gotten little or NO support from EagleTree.
If you call them you hear the message about "limited support" on M W and F. Well so far I can't get them to answer the phone on ANY DAY!
I've never seen a company as scared of their customers as EagleTree. If all you want to do is take my $$$$ and provide ZERO support than I think you may very well be in for a dose of business reality.
Pitiful!
Fred Herrmann
If you call them you hear the message about "limited support" on M W and F. Well so far I can't get them to answer the phone on ANY DAY!
I've never seen a company as scared of their customers as EagleTree. If all you want to do is take my $$$$ and provide ZERO support than I think you may very well be in for a dose of business reality.
Pitiful!
Fred Herrmann
03-07-2013 | 08:59 PM
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RE: Non Existant EagleTree Support!
Just wanted to do a short followup to my own post concerning the EagleTree lack of support. Too bad their too busy counting $$$ and can't answer the phone.
The problem I had was the relationship of the guardian stabilization and RTH feature of the OSD. After tweaking the values in both I was able to repeatedly do about a dozen successful RTH tests this afternoon.
Here is a link to a short 3 minute video showing the RTH working correctly:
http://www.youtube.com/watch?v=4xVEhoe38Ks
I'd also like EagleTree to know that I would have been able to figure out this problem much more quickly had EagleTree given me just a little support.
Here's some EagleTree motto suggestions:
"Products engineered by engineers for engineers."
"Don't call us, we'll call you!"
"Don't have a degree in control theory,,, your problem, not ours!"
In conclusion: My recommendation to any non-engineer out there is to stay away from EagleTree unless your ready for a really long and hard heroic effort at trying to decode the EagleTree product instructions.
Sincerely,
Fred Herrmann
The problem I had was the relationship of the guardian stabilization and RTH feature of the OSD. After tweaking the values in both I was able to repeatedly do about a dozen successful RTH tests this afternoon.
Here is a link to a short 3 minute video showing the RTH working correctly:
http://www.youtube.com/watch?v=4xVEhoe38Ks
I'd also like EagleTree to know that I would have been able to figure out this problem much more quickly had EagleTree given me just a little support.
Here's some EagleTree motto suggestions:
"Products engineered by engineers for engineers."
"Don't call us, we'll call you!"
"Don't have a degree in control theory,,, your problem, not ours!"
In conclusion: My recommendation to any non-engineer out there is to stay away from EagleTree unless your ready for a really long and hard heroic effort at trying to decode the EagleTree product instructions.
Sincerely,
Fred Herrmann
