Please tell me I dont have to send this new $2200 TX back already. I had it for 3 days, put one plane in, worked fine, never out of the house yet. Setup the foamie, and all was well. Go out of town for 3 days. Get home last night, charge battery fully, went to bed. Got up this morning. Put battery back in, no backlight. Backlight setting set to brightest setting. Taken battery out 40 times and refired the TX 15 times. Let battery sit out of TX for 30 minutes, put back in.... nothing. Very very very faint screen only able to see in sunlight. Whats going on? It worked very good last week. Thanks, Keith

Hi Keith,

The first thing I would have you do is try resetting the LCD Contrast instead of the Backlight. The backlight does not change the intensity of the screen as the LCD Contrast does. Actually the Backlight does not change much about the screen that you can notice. This really only helps from going between indoors and outdoors. But the Contrast is what you are going to want to change.

If this doesn't help, please let me know.

I hope you find this information helpful. You can also reach our Futaba support technical team at 217-398-8970, or via fax at 217-398-7721.

Sincerely,
Krysta
Lead Futaba Customer Service and Programming Technician
Futaba Service Center USA

I called in and tech and I tried everything... I sent it in.. Thanks. Keith

PS, when I get it back will I know what it was..?

Hi Keith, I just got this at my desk, we'll take good care of it for you. We'll let you know what was repaired on your invoice when it comes back to you.


Krysta

Hey, by the way, Kelly Gerber has gone out of his way helping me with advanced things on the TX. Very nice guy and represents Futaba in a professional mannor.. So you all know. I have never met him before and we communicate via the internet. Thanks again. Look forward to the mz!!!!!!!

Called today to make sure you all got my TX and had all the paperwork you needed... The man said it could be 1-2 weeks.. Tell me this isnt really the turn around ?

Good heavens!!! I am not sure who you talked to, but NO. We prioritze 14MZ's and send them back by 2nd UPS at no charge....

You can contact me at [email protected] if you have any questions on your repair at any time.

I apologize for the misinformation, our technician has your transmitter on his desk at this very moment and we do have ALL parts in stock.


Krysta

I've had both my radios into service and all times they've been worked on and returned ASAP. Didn't need to say or mention it to these guys. Awesome work and support. Only gripe is that they don't email you with the UPS tracking information (all times I've had to get it by calling support).

Thats ok.. I am happy to get nice service..

Hi RCfan99,

Thanks for the nice words, and I wanted to let you know that the reason you do not get emailed the tracking number and have to call for it, is that due to their high costs, the 14MZ shipments are handeled only through the one special person. They are not shipped out like a regular package is, and it sometimes takes this person a little bit to get a tracking number emailed to us over here. It's really just a special guarantee that nothing goes wrong in the shipping process of these radios.

Krysta

Krysta.. how my MZ..LOL Ever figure out what is what? Thanks.

It misses you too! Hahaha.

The tech still has it on his bench, it should be done within a couple of hours, I'll let you know.

Krysta

At least it wasnt a simple setting that I did... or at least I would hope you wouldnt post it if I gomered a setting(I am sure I didnt)... Haha

Nope it was nothing you did, they reconnected the LCD connector, ran the set up, checked it out good for you and its fine, I'll try to get it out to you this afternoon.

Krysta

Strange... so nothing was really found then? Thanks so much for keeping me updated... Would I get it by Monday Afternoonish? Thanks

The loose connector they found was what was causing the problem. Once it was reconnected, the LCD works fine.

It should leave here this afternoon or Monday and be to you on Tuesday or Wednesday. Its coming back by 2nd UPS.

Thanks, Krysta

Thanks... Strange.