PointMagu

My Feedback: (11)

Hmmm.

Sounds like the," Emporer's New Clothes", to me....

PM

JNorton

My Feedback: (2)

Well I guess I'll get off my duff and E-Mail them my views also. On dial up its way too slow. I like their products too just not the new improved web site.
John

dr_wogz

My Feedback: (3)

My computer also serves as the office radio / music system..

Guess I will voice my disconcern as well.

Ken Bryant

My Feedback: (10)

I hope they don't mind but this is the response I got to my E-mail
Interesting.

First off, I never complained about the old site. While it was due for a change I think that they got hornswaggled by the company that did this design. Looking at the company that did do the work http://www.nextagedesign.com I can see the influence of their work. To be honest even that company does things in a less than professional method. Their graphics don't match the backgrounds and the excessive use of flash is in such poor taste.

I also see the pop-ups as an issue. Yuk! I could go on and on but it would just get worse and worse.

And before some one says, if you don't like it do better. Well I can. I threw this one together for my RC club nearly 4 years ago. http://clovismads.rchomepage.com/ Imagine what I could do if I got paid

rcmiket

Your displeasure with the website would have carried more weight if you would have ordered something.

Ken Bryant

My Feedback: (10)

I would have to bribe them? What makes you think I havn't bought from them in the past? What makes you think I won't buy from them in the future?

Just because the website is terrible doesn't effect the quality of the product. It only effects whether I can see or inquire about the product.

PointMagu

My Feedback: (11)

LOL...

I DID order this week. I received a nice reply that unfortunately, got deleted before I thought to save it for posting here.

In essence the reply pointed out that some sizes of wood that can no longer be cut due to availability have been discontinued. The largest importer, (from Ecuador) was sold to a Canadian outfit that has ceased all hobby-related production in favor of limiting output to electrical wind mill, 3 bladed props. If smaller importers follow suit, the hobby goes without balsa wood.

If anyone surfs, you'll recall that the SOLE U.S. manufacturer of foam blocks,(used for surfboard cores) went out of business,(supposedly due to the cost of environmental pollution restrictions, fines, licences and legal fees) and the commercial surfboard business went dang near belly-up overnight. Let's all hope that this doesn't happen here. I may start to stock pile some wood, lol...

It was pointed out that for simple orders,use the link "frequent shoppers". I suggested this in a previous posting so I musta hit the nail on the head. Nothing else was mentioned other than folks resisting change.

I don't resist change. Heck, I WELCOME it as long as it's positive and constructive change. I won't be posting any more on this thread. I started it and satisfied with Balsa USA's response, (even though they never addressed my core concern), I now leave it.

PM

datagoblin67

My Feedback: (1)

Wow. The only thing I could say that is good about the design of that website is that they do offer a 'dialup' option with no sounds an animations.

I am not trying to attack Balsa USA in any way, but as a potential customer I prefer a clean, fast site without the sounds and animations.

carrellh

You do realize this was originally posted in March 2007?

I'm guessing B-USA is not planning to change the design since it is still the same after more than a year and a half.