Hi;I suppose this is mainly my problem but would like to try ordering planes from Nitro!Guess my problem is I won't order unless can talk to a real person to check status etc of stock,delivery etc.Have tried many times and either busy signal or no answer!Adds say that is a toll free number too but the phone cmpany doesn't agree!!Some people have complained about not returning calls I can't even get to an answering machine.What am I doing wrong??Thanks

You can supposedly contact Nitroplanes at 626-968-9860 after 12 noon, Pacific time.
I haven't tried this ... it was on a customer support e-mail I received.
Good luck!

PJ

HI;YHes have tried that number many times either busy or no answer!Don't even get an answering machine others complain about calls not returened but don't even get that far have tried numereoustimes also.And that number they say is no toll is a normal long distance call,not toll free as they say.Thanks!

Hi,

NP is an online company that's why we have support forum here to help and live chat. Sorry that we can not increase our phone support because of the price we offer. We have 5 customer service working non-stop 12:00 to 7:00pm. If you really need to talk to someone then please call during 6pm to 7pm pacific time same number. If you want to know if we have the model instock you can ask me here.

Thanks
John
Nitro Planes

Hi;Thanks for the reply,Wanted to try ordering that electric Katalina that you have advertised,BUt want to find out if is avaiable!Thanks!!

Sorry this item is sold out for now. Should be back instock soon.

Thanks
John
Nitro Planes

hey John,

I'm not here to complain. I'm just trying to find out any info on the new cessna Guan Li. Have you had any feedback on it good or bad? Wish there was a video on it. I ordered one yesterday and should get it next week. I'll try to post some pics when I get it. Good to know you are here if we need help. Thanks

Hello NitroPlane;
My name is Alex Gauss and I ordered a Yak 54, 69". When I came home this evening the box was waiting for me already. After opening the box I could not believe my eyes. I have to say one thing: My hat is off to you and CMP. I honestly have never seen such a perfect ARF like this airplane. My mouth is still wide open because I am flabbergasted. I know this airplane is QQ's signature Yak he sells for $370.00. But you guys are probably aware of this. You have won one heck of a happy new customer. Not only did you ship the same day I placed my order, I also received my tracking number and everything arrived in perfect shape on time. A big thank you, guys. I definately will purchase in the future from your company.
thevirginian

RE: How to contact Nitro??? - 2/28/2008 9:25:02 PM
whattree
Posts: 5
Joined: 2/25/2008
From: , NC, USA
Status: offline hey John,
I'm not here to complain. I'm just trying to find out any info on the new cessna Guan Li. Have you had any feedback on it good or bad? Wish there was a video on it. I ordered one yesterday and should get it next week. I'll try to post some pics when I get it. Good to know you are here if we need help. Thanks

My son just received his Guan Li Cessna. The description on the Raidentech website does not match the product. It is much larger (51 inch wing span) and heavier (more than 3 pounds) than the website statistics. It was not too difficult to assemble, but the motor on his did not provide nearly enough power to fly this plane (let alone take off from the ground). He is trying to lighten the weight by removing the aileron servos. Also, it appears that the propellor gears may not have come properly attached to the motor which may be reducing the pull. I would recommend that you consider checking the motor carefully before assembing the plane. You may want to return it. The "manual" is also very limited in its description of the plane.

Thanks for the info. yea, the conversion of mm to inches does not compute...1"= 25.4mm they say the wings are 930mm(34.5") but 930 = 36.6" and the length 1295mm(28.5") 1295=50.98"
Did your son ever get it off the ground? Was the gears the problem or is it just under powered? It looks really good in the photos. Also is it a 27 hz or 72 hz? Kinda wish I had more info before I ordered it. Should have it Tues. I'll let you know if mine is any better.

Thanks for the info. yea, the conversion of mm to inches does not compute...1"= 25.4mm they say the wings are 930mm(34.5" but 930 = 36.6" and the length 1295mm(28.5" 1295=50.98"
Did your son ever get it off the ground? Was the gears the problem or is it just under powered? It looks really good in the photos. Also is it a 27 hz or 72 hz? Kinda wish I had more info before I ordered it. Should have it Tues. I'll let you know if mine is any better.

It is only 27 MHz AM; however, it does have a long range - at least 1000 ft. It has now become windy here, so it may be a while before he tries to fly it again. If you just want a model to look at and don't mind styrofoam (EPS), it should be fine.

Thanks for the info. yea, the conversion of mm to inches does not compute...1"= 25.4mm they say the wings are 930mm(34.5" but 930 = 36.6" and the length 1295mm(28.5" 1295=50.98"
Did your son ever get it off the ground? Was the gears the problem or is it just under powered? It looks really good in the photos. Also is it a 27 hz or 72 hz? Kinda wish I had more info before I ordered it. Should have it Tues. I'll let you know if mine is any better.

It is only 27 MHz AM; however, it does have a long range - at least 1000 ft. It has now become windy here, so it may be a while before he tries to fly it again. If you just want a model to look at and don't mind styrofoam (EPS), it should be fine.