I just had an order problem and all I need to do is change the number of models they charged me for [ DOUBLE ] they really need better customer service !!!!!!!

Did you speak to someone or was this via the web site?

If the latter did you cancel the original order first?

I've had no problems changing order quantities on the web site, but you do have to hit "update totals" or something similiar to effect the change, otherwise you get charged for the wrong quantities.

This is pretty standard though, as the remote site doesn't know what you mean until this is done.

How does this relate to customer service though, I don't understand, unless you called?

what's your order number so I can research this for you. Please PM me too.

John
Nitro Planes

ORDER NUMBER IS yhst-17210252890263-39508 it was for 1 MOSQUITO 75 inch arf, what happened was I ordered last night, and the card was rejected so I waited until this morning and ordered again. Evidently the first order was not removed because it added it in again and by the time I noticed it, it was too late. I would appreciate having it taken care of I need to order some other items. DM

This order indicated that you want 2 (TWO) DeHavilland Mosquito Twin 25~32 - 73" Engine Powered Radio Remote Controlled Nitro Gas Scale Airplane ARF

is this what you really want? or just only 1?

This order is placed today so it will go out on Monday. Let me know and I'll change it.

John
Nitro Planes

JUST ONE PLEASE. DM

Hi Sir,

I see that this order has been cancelled by one of our CS over the phone. Did you called in to cancel it? Please let me know.

We have till Monday.

John
Nitro Planes

NO I DIDNT CANCEL, I STILL WANT ONE MOSQUITO ,[NOT TWO]. THANKS DM

Alright going out today.

Thanks
John
Nitro Planes