RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

IMHO the NP ARF kits I've purchased have all been fine.

They are just not for beginners looking for a bargain airplane.

They have all flown great, but like any ARF need a little TLC before their first flights.

I'm not knocking Nitroplane's airplanes at all. Just be aware of what you are buying and you'll do fine.

There is NO reason to stay away from the N.P. ARFs once you have some experience.

I picked up the NP BipE which could be handled by a beginner with a tiny amount of guidance. It's an easy to assemble electric.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Hey no doubt haha
I just not a good builder on top of that i have a disability that makes it hard for me but i have some great friends that help me with that, it is wonderful to have such a friend that would build a plane for you and not take or ask for anything, there are a few good pilots out there, he to could build any of them easily but i just feel that he is helping me this much if it is going to cause him problems im not going to do that and this guy can build anything it's just the inconveience is not right i will pay twenty more dollars for a good set of instructions and i dont care about the stuff that comes with it because i always use my own to make it easy for me i always use like the servo screws from central hobbies with the allen head, man what a difference to have good quality parts to work with it makes the difference to me when i make small repairs, i can do alot and i love working on them but if i am going to work on them im going to enjoy myself for ten dollars more, i am sure there planes are just fine and it is a great price, i really love watching some one building an airplane i mean a good builder, it's an art and amazing what you builders can do, you make it look so easy

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

As far as Nitro being the same company as Raidentech , I have said that all along . BUt.......... if you are going to buy you better buy under Nitro models on RCU . If you have a problem they care about there rep on RCU with all of us . Prior to that under Raidentech , egrand buy , Jadie , and other e-bay names (all the same company ) had the worse reputation on ebay for rc products in the world -that is the facts not fiction .
Nitro models is a smart business attempt to get the RCU customer back under a differant name with some management that actually cares about your satisfaction .
This would be like -Vmar/richmond rc who currently has one of the worse reps on RCU for ARFs , changeing names , operating about 50 miles from there current office and starting over

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Thanks guy's
Good point and well taken i had no idea about none of this until i started comming to rcu

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Nitromodels/Nitroplanes has been around for a while AFAIK, but your point is right.

Hopefully they may improve things and get rid of the bad press.

It's always nice to have a lower priced alternative.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I know (you are correct opjose ) that one of there ebay names was actually nitro models , but I did not see a change in there customer servace until we started complaning about Raidentach on RCU .Once they started offering deals ect to RCU members they attempted to get there act together .
I still think that RCU voice keeps them in line :D

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Yes.

It's easy to ignore a single complaint.

It's hard to ignore a board that is probably responsible for directing a LOT of traffic your way... probably more so than any advertising they do.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

NITROSTAFF1
Are you still around, I see you have not answered any questions since 10/30/06. Please let me know about the yak 52 parts per my question.
Thank you

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

When the phone line's stop ringing they will get a new manerger in there, AGAIN i dont care who you are when your in business and loosing the custermers they are loosing and again people are going to still buy there product but so many more are not

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

well a buddy of mine orderd one of the long ez s and ill tell ya i was impressed the quality of workmanship and the covering and the price the only complaint i see needs fixing is the instruction book and product knowlage of there plane s and motor selection if the 52 is ennough to just fly streaght and level flight or is it at full potenchell of climbs rolls loops
i also work at a place where we get a lot of ups fed x shipping and the price is about right
all and all it is a nice arf

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Yeah... the shipping costs could be less, but they are not outrageous... like some ebay listings...

$2.00 for an item, 120.00 for shipping? Huh?

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

My friend also bought one from the a giles 202 and he is a great builder and he said it was of good quality also and i have seen it and it is a beautiful plane but then again he does not need the instructions but he did say that it would help alot on certain thing, it was a very beautiful plane and it flies nice also

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I did answer your question somewhere in your other threads....the Yak is not in...the parts you see online are still the old stuffs...so it makes no sense for you to get it now...all the reinforced parts won't be in till around december 12th

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Hi, I noticed all your concerns with the pictures and we have never purposely attempted to fool anyone with the wrong pictures...the P40 pictures you saw are exactly how the airplane should look like when it's built (100% sure)...over the history, we only had a few planes that the manufacturer updated without telling us but it was just some small details (like different decals)...the plane, size, specs and everything remain true....anyway, we always do our best to clean out the bugs when there's complaint....so no worry on your side...and can you explain about the P51 again? I don't really get what you trying to tell me :D

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Hi, can you PM me your order# so I can do some follow up on your case...to be honest iwth you, our business model for nitroplanes.com is to supply what the consumers want at an affordable price...the only thing that we lack is technical service but we do our best to provide the best customer service possible...I have to admit i'm pretty embarrassed myself sometimes when there are technical stuffs that we cannot answer and we have to forward the questions to mfg or some good flying friends around RCU....We've talked and talked and talked with the mfg to ask them to fix the manuals and add more informations, and they have been telling us that they will improve...i don't know...but I guess the guy that writes all the manuals is too expert in this field that he doesnt think for many people below his knowledge :D...u know, like two textbooks on the same subject but there may be one that is harder to comprehend compared to the other....but no worry my friends...while we still lack technical service, we still got RCunivere.com and there are so many bright people here like Opjose and alot more that have super knowledge in this field...basically from what i see, whenever someone post a question here, it'll be answered fairly quick!...and we've found alot of bright people to review our airplanes now...so basically you'll see tons of reviews next year...we hv the bobcat reviews on modelairplanes, UAV, skymaster, and a guy from RC jet will be doing tons of review for us too...so it's all good!:D:):D[8D]

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Nitro guy thanks for the responce , My point on the P40 -64" size is that its a very cool plane , but the gear is set up to retract like a P51 , look at the Pics . I purchased this same plane from Hobby People under the sportman avaition brand a few years back . I think you have a winner , great outline , nice shark mounth ect , but offer rotating gear or simply allow for rotating gear and you have a very nice P40 .

Also will you consider some F14 or F16 jets props .We only have one choice at this time -Vmar /Richmond Rc and they go for over $349 plus shipping . You guys would clean up in that area with a nice looking F14 or F18 .

Cermark also make a great prop plane but its $399

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

It is good to see nitroplanes back on the forum. This is all good but they still have not replaced parts damaged in my kit dispite sending them photos - twice - and numerous emails and voice messages. They make good promises like "I will definitely investigate". I need to know: Are you going to replace it or not. If so, when will it ship?

I am not asking for technical support. All I need is for them to replace a defective part in a timely manner or at least acknowledge when they will get around to it.

I am sorry Nitroplanes but when you say things like: "the only thing that we lack is technical service but we do our best to provide the best customer service possible..." I have to disagree. You have not provided me with ANY service.

My intent is not to flame you or degrade but you have a problem you need to deal with and your potential customers need to know what to expect.

Your actions speak so loud I cannot hear your words.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Consider PM'ing above as he instructed.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

When you say "PM" I assume you mean personal email. Been there done that. The quote if from his pm response.

Perhaps we should encourage everyone who has had a service issue with nitroplanes to post a cronology of contacts and messages with responses. It would be a real eye opener for NP.com to see their service from the eyes of their customer. It would also be useful for potential NP.com customers to understand what to expect.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I got's to know, has anyone ever talked to anyone at np anyone at all got through to them at all, i got's to know,

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

In other threads there are people who report no problems getting through to them by phone.

I've gotten e-mails back in a timely fashion, but I usually keep barraging them with the same e-mail over and over until they respond... however e-mails are not the greatest way to do customer service, though a lot of companies seem to believe so.

Posting an log of ACTUAL responses and e-mails (not the recounting of telephone conversations) of an unresolved issue may be good to get it resolved.

That has happened several times already here.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

Great question , I tried to call both companies while in southern cal , Nitro planes and Raidentech , you get a recording to leave a message , no calls back ever on serveal attempts

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

I am please to report that Nitroplanes has finally responded to my concerns and requests in a favorable and generous manner. (perhaps a result of my posting last night?)

As I have said all along: Nitroplanes offers value products for experienced modelers and their is a right place for their product. See my other posts for details.

I am glad to see NP is taking their service issue seriously and trying to make changes - their survival depends on it.

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

thanks nitro I got the wing templates today now i can finish up my ultimate 40 i really didn't want to just bolt the top wings on with out it cause i want her to be a top performer an not have ie enter into flat spins easly an knife edge with out any roll coupling an have good stall charterist

RE: WHAT'S WRONG WITH NITROPLANES.COM?
 

fyi: I have called & spoken to the Customer Service Reps at Nitro & they have been pretty helpful in responding to my questions/issues. I have also sent them emails & they have responded in 2-3 days each time.

IMO support from NP is not the best, but its not bad either & It can definately be improved...

--Arvind