RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Good luck bro...

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

You're wasting your time with the BBB. Read the REST of their report. They are doing NOTHING with N/P. Far as they are concerned things are all just fine.
http://www.la.bbb.org/Business-Repor...anes-100031949



And more folks at N/P to try and reach, and more numbers to try.
Tony Wong (manager)
# 626) 968-9860
# (626) 261-4311
# (626) 261-4960
# (800) 820-3730
# (626) 968-9865


Only way to get their attention is file a dispute with your credit card company.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I think it's my first time ever to post here, but from other forums, the link points to here so:

My order:

yhst-17210252890263-171496

has broken fuse inside a perfectly sound box.

this product:

http://www.nitroplanes.com/78a117-f117-camo-kit.html

I have pictures:

see below

It arrived today w/ tracking :

http://wwwapps.ups.com/WebTracking/p...3V030392156522

I must say that this is first time I have problem/ major issue with Nitroplanes.com, and I've ordered many planes from them in the past year.

I hope they can help me with this.

Thanks.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Order #1122479, specifically the spitfire http://www.nitroplanes.com/93a235-80...e-rtf-24g.html
As you can see from the order, I purchased the RTF version, but did not receive the receiver.

Thanks.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Just started going through my 50cc Suikhoi, 87.5" winspan. I found a 1" x 5" patch in the covering on the bottom of the plane. Over the years I've seen many planes but never seen one with a patch right out of the box. Started to put the landing gear on and could not find the lock washers - oh well. I have my own. Then I discovered the holes in the landing gear are 1/2" of the holes in the plane. So do I have the wrong landing gear or am I supposed to drill new holes. I know the price was cheap but the quality needs to be a bit better. Really- how hard is it to drill the holes in the right spot. I hope they make this right.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I purchased this Nirto Plane from nitroplanes.com:

1 Nitro Gas P-51 U.S. Air Force "Stinky" Mustang 46 - 57/5\Radio Remote Controlled Airplane Almost-Ready-to-Fly

January 17, 2011
Order Number: 1123370
Website: http://www.nitroplanes.com/nigaspuairfo.html
Motor purchased: <span class="ys_itemInfo">ASP S46A 2 Stroke Glow Engine with Muffler for Airplane </span>


Problems thus far:
1 - The motor will not fit into the cowling. There is no way to arrange the motor so that the shaft will be in the center of the aitplane. (this is a major problem I believe. We selected a motor from the dropdown list. and I see no way thet it will fit this airplane.)
2 - The retractable landing gear will not fit into the desired location. They do not fit into the balsa wing. Also, we received 2 right wing landing gear housing, instead of 1 right and 1 left.
3 - I did not deceive any of the peices to secure the wheel to the rod (on landing gear) (looks like we need the 2 nuts? and 2 set screws.)
4 - The plastic wrap was put onto the cowling before the paint was dry and the paint is all messed up.
5 - The directions for the fuel hook-up are not clear, and I do not understand how to hook it up to the motor.


Please respond and let me know what to do with these issues. Thanks. Thomas

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

<font size="2" color="#00265e">VerticalPilot</font>


Hi Thank for the picture I will reship 1x fuselage for you airplanes. And here are the UPS tracking number <u><font color="#0066cc">1ZX03V030398479708



Eric</font></u>

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I purchased the 2.4ghz Hawk Sky.

2.4Ghz 4 Channel
Dynam Hawk Sky Electric
Brushless Powered Glider
RTF

http://www.nitroplanes.com/60a-dy892...y-rtf-24g.html

Order Date: 01/25/2011
Order Number: yhst-17210252890263-172358

It came with two left wings instead of a left and a right. I need a right wing. Please respond.

<br type="_moz" /><br type="_moz" />

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Since i saw forum support activity i thought i'll try again. Ididn't get a reply to my last post. Thank you.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Hi alpiani

Sorry if I forgot to reply back to you yes I have found your order but is was July 2010 is almost a year old order and my company policy only warranty 30 days period.

Eric

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Yes I placed the order in July 2010, and my first post concerning the problem was on the 8th of August 2010 couple of weeks later, so within a month time. It took forum support a while to reply and then it was quiet again. It's not my fault. I also tried to call support but there was no way to get through. Even though i didn't get the problem resolved Istill bought two more planes from you guys (November). Istill hope I'll get reimbersed somehow for that bad esc.

Thank you.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I'm thinking class action lawsuit... This is beyond bad!

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I just received my CMP J3 Piper Cub blue/white Clipped Wing 1660mm ARF Kit and the engine cowling that covers the motor was crammed into the box and had a crack down the side of it.
Almost half of the cowling !
Can you send me a replacement one for it?

NitroPlanes OrderID: 1144587

Plane I got http://www.nitroplanes.com/cmp-clipp...660mm-kit.html

Tracking Number: 1ZX03V030398260792

Exception Reason: ADVERSE WEATHER CONDITIONS

Read more: http://www.rcuniverse.com/forum/m_10...#ixzz1DQ92npgC

Posted in other section also before I found this one..OOPS

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Hi , I just got my shipment today but I also got broken plane in tail section.....<div><span style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 16px; font-weight: bold; line-height: 18px; white-space: nowrap; "><span style="text-decoration: underline; cursor: pointer; " title="View all emails with this subject" class="cgSelectable cgSelectable-over" cmd="msgaction_ext:subjectSearch">Order Number 1154642

Or<u><span title="View all emails with this subject" class="cgSelectable cgSelectable-over" cmd="msgaction_ext:subjectSearch" style="text-decoration: underline; cursor: pointer; ">(order yhst-17210252890263-175068
<br type="_moz" /></span></u><br type="_moz" /></span></span></div><div>I sent the following email:</div><div></div><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 12pt; color: black; font-family: times, serif; "><span style="font-family: times, serif; ">Hello,</span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 12pt; color: black; font-family: times, serif; "><font size="3" face="times, serif">I just opened up my Cesna plane but I found the tail section is broken. I have attached the pic with this email. The box from outside looked fine and the foam box wasn't</font><font face="times, serif">damaged</font><font size="3" face="times, serif">. Ibelievethis might have happened during packing. I have attached the pic. Sure I can glue it and fly but Ipaidalmost $200 and I wanted to keep this plane for a long time ,, I am not happy with this plane at all.</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 12pt; color: black; font-family: times, serif; "><span style="font-size: medium; ">Tell me what can I do with it??</span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; font-family: times, serif; "><font face="times, serif">I sent the same email to sales and support but the person Ispoketo phone suggested me to send in this email to you as well.</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font size="3" face="times, serif">I have not even opened anything from the plastic wraps exceptfuselage. I just had bad experiences with bananahobby but here is not working well as well...I think someone also in the post has similar problem and I am convinced that the shipping(warehouse )people who is doing packaging is making this mistake.</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; font-family: times, serif; "><font face="times, serif">If you replace this brokenfuselagethat would work for me.</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; font-family: times, serif; "><font face="times, serif">
</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 16px; font-family: times, serif; "><font face="times, serif">I have not heard anything back yet.......</font></div><div style="font-size: 16px; font-family: times, serif; "><font face="times, serif">
</font></div></div></div></div></div></div>

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I needed a Cowl for a CMP YAK 140. I looked on your website and there was one listed. So I ordered it and it was shipped right away and when it arrived at my home I opened it was to my suprise it was not a cowl but a canopy. And yes it shows a cowl on the website and no; I do not need a canpoy.
My REF. Number is 1172207 2/22/2011. 844314 Shipping no. is1ZX03V030391275806
What do you want me to do with this canopy? Can you order me a cowl? And let me swap this canopy with you?
No one answes any of your phone no.s and your E-mail add. does not work either. I have been trying to get in touch with you for a week.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

yhst-17210252890263-178908

I got my SR 22 today with a broken rudder and a broken control horn on the Right aileron. See inclosed photos.
hfb

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

I just purchased a yak-54 order number yhst-17210252890263-180181 and the aircraft is missing the prop spinner.
I also did not receive the art tech flight sim and usb cable that are supposed to come with the aircraft.
These items are in the review posted on your website, but were not included with my purchase.
http://www.nitroplanes.com/new2yak543da.html
Review here (per your advertisement): http://www.rcgroups.com/forums/showthread.php?t=904139

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Hi
Just received my FMS B-25. Looks great except I did not get a spare set of props. From reading the ad it shows 2 sets? This is my order # yhst-17210252890263-179602. Thanks Paul

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Hi John HELP,
I purchased the "CMP Piper L-4 72" Radio Controlled 35 EP Scale Airplane ARF Kit" and I finished building it yesterday but I found that the cowl is cracked when I took it out the box, I really would like to fly this beauty this coming weekend can you send me a replacement cowl for it? my order number is yhst-17210252890263-174845, please note if I do not get any help on this matter I will be forced into filing a credit card dispute for this order, which I do not want to do.

Clarence

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

EDGE 540t 50cc

hi John ,

More importantly, im trying to find specs to see if this the best 3d plane for the money ,if mine doestn come wiht instructions ..all i need is th eC.G. please
what is your actual wieght? less fuel
what is the wing area sq in ches please?????
and actual wing span please,,as i find nitro planes wingpsans varies in whole inches!
thanks
Paul
352-212-3600
ps I see there on sale what price may i ask did u pay? if u sale your s let me see some pics please
[email protected]



oop rcu please post where i can get the most info on this plane,, thanks RCU guts this site is the BEST!

Hi John just received Wild Horse EDGE 540t 50cc plane no instructions came with it. Order # yhst-17210252890263-144908 . My email is [email protected] Thanks. Bill

Hide Signatures

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

these worthless ****s dont reply back it will be the last time I order from them ,japan is in crises **** no parts thats where they came from

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

John, just received and unpacked CMP Piper J3 Cub 120, order No. 1283001, and all was well until I unwrapped the cowl. It's got a big chip in a very visible spot and hope you can send me a new cowl. Tkx.

Jim Wilde

6/13 Resolved. TKX.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Hi, I purchased a 91" J3 Cub from Nitroplanes and when it arrived the windshield was broken. this is the plane-http://www.nitroplanes.com/j3picub120en.html

I contacted cust support immediately and they said that they would try to find a replacement for me. Nice gesture but its been over 6 weeks and I have not heard anything. I do appreciate the effort but does it always take this long to get a replacementpart? BTW i noticed that there are replacement windshields for purchase on the Nitroplanes site, is there a reason they cannot send one of these? -http://www.nitroplanes.com/wiforcmppicu.html

Thanks.

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Good luck in getting anything out of these folks. I sent in three unusable parts from a 90" P-38 in 2006...and I never received the parts replacements...thats after dozens of phone calls and e-mails.
Bobby of Maui

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
 

Hi what is your order number ?


Eric