This thread went nowhere in hurry.

Yes some shops would have taken the plane back. Good customer service or just being foolish? Hard to tell since no one here knows all the details or has inspected the plane.

You did the right thing by inspecting the plane before leaving the store. Since you decided to purchase it anyway, maybe a couple more steps should have been taken. One ask for a discount due to the less than ideal condition. Two ask the sales person if you could return it if you have a change of heart (which you did) or find more wrong that you don't want to deal with.

I would say that you were lucky they even let you open it up in the store. If you buy from a big mail order like Tower, you get what they send you like the Stearman I got that took 5 hrs to fix all the wrinkles in the covering[:@] and then if you want to return you have to pay shipping to send it back and maybe pay a restocking fee, so you fix it yourself. Get used to it, this is the way some companies do business. I work for Home Depot and we take back anything you don't like, even when we know you broke it. But thats why people shop us, "the customer is always right" The hobby shop just did not want to have to deal with sending back a return and now you will go else where to buy(I hope) and he lost a customer for life. Manufacturers find it cheaper to send you parts or make you do all the work to send it back to them, when it should have never left the plant to begin with. Hope the paint was all that was wrong.

Having managed a hobby shop and having dealt with major distributors for 20+ years I can tell you that I agree with the Hobby shop owner that it was at his discretion. Once your money is in the drawer it may have been allocated to some other area of the shop and unavailable for a refund. Perhaps he ordered another an hour after you purchased yours and did not want to have 2 on the shelf.

With that said, Horizon Hobby has excellent customer service and surely would have done the right thing to make you a satisfied customer.

I understand your position and that you may have felt wronged so please do not be offended by my comments.

I just wanted to add my .02 as the title of your thread requests.

Thanks!

I think the problem is mentioned in post #19. The OP says he has the "right" to change his mind after inspecting and accepting and purchasing an item. That is not true. The liberal returns we all enjoy are paid for by every one of us, but it is a courtesy extended by the individual retailers. The big retailers (Horiaon Hobby) can afford to extend this privilege. The small retailer (LHS) not so much. But this is not the issue here. The OP was obviously offended and wanted us all to support his position and soothe his hurt feelings. HH offered to take it back or at least to review the case, but he chose to keep it. His choice. He felt offended and wanted us to support him. He is wrong.

Just call Horizon and tell them what is buggered up. Ask if you can get replacment parts shipped to you or the dealer you bought them from. They will take care it fast.

I had a couple of ARF's that was damaged and Horizon shipped out replacement parts the same day.

If the whole thing is junk and "parts" want satisfy you, get a RMA number from Horizon and send it back.

Without repeating what has already been said, I will have to go with Dai Phan on this one. It's not like he took it home, broke some pieces and boxed it back up.

I own a LHS. If it had been me when we both saw the problem in the store, I wouldn't have sold the plane. I would have been returned to Horizon by me as unsaleable. Or if he still wanted it I would have given him a discount with the "no return" attached.
Here in my store if I sell Horizon and you have a problem I do the talking with them. In most cases they will take my word and ship the part to the customer. Service is all I can offer against the web.
Anything I have here can be opened and looked at. If you find something not right later I will do what I can to make it right. Now just changing your mind is a different issue, then there is a 10% restocking fee if I can resell the item.
I would rather my his business for a long time then just once. Dennis

DadsToysBG, it sounds like you have the best policy yet. Can't beat that.