Change is hard
03-08-2019, 08:03 AM
#201
I rarely even go to the classifieds anymore. The amount of stuff (of interest) is significantly less than it used go be.
i find it amusing that the old system was “broken” but yet worked phenomenally for 15+ years. Was it an ideal system code wise... no idea as fhat is not something i am familiar with.
BUT
it was an ideal system for the customers who used it, which is what “business” is about. If you give your customers something that is of poorer conceived value bc it makes the business owners life “easier” your going to lose customers and that is Exactly what i see happening here.
While some of the IB people are doing their best to improve on the abomination of what we were given, its far from what we all expect and have been accustomed to receiving from RCU and the lack of participation and uprising of complaints is showing.
Sometimes a little extra work on a owners part is worth it to keep your customers happy.
i find it amusing that the old system was “broken” but yet worked phenomenally for 15+ years. Was it an ideal system code wise... no idea as fhat is not something i am familiar with.
BUT
it was an ideal system for the customers who used it, which is what “business” is about. If you give your customers something that is of poorer conceived value bc it makes the business owners life “easier” your going to lose customers and that is Exactly what i see happening here.
While some of the IB people are doing their best to improve on the abomination of what we were given, its far from what we all expect and have been accustomed to receiving from RCU and the lack of participation and uprising of complaints is showing.
Sometimes a little extra work on a owners part is worth it to keep your customers happy.
03-08-2019, 08:40 AM
#202
03-08-2019, 08:55 AM
#203
I rarely even go to the classifieds anymore. The amount of stuff (of interest) is significantly less than it used go be.
i find it amusing that the old system was “broken” but yet worked phenomenally for 15+ years. Was it an ideal system code wise... no idea as fhat is not something i am familiar with.
BUT
it was an ideal system for the customers who used it, which is what “business” is about. If you give your customers something that is of poorer conceived value bc it makes the business owners life “easier” your going to lose customers and that is Exactly what i see happening here.
While some of the IB people are doing their best to improve on the abomination of what we were given, its far from what we all expect and have been accustomed to receiving from RCU and the lack of participation and uprising of complaints is showing.
Sometimes a little extra work on a owners part is worth it to keep your customers happy.
i find it amusing that the old system was “broken” but yet worked phenomenally for 15+ years. Was it an ideal system code wise... no idea as fhat is not something i am familiar with.
BUT
it was an ideal system for the customers who used it, which is what “business” is about. If you give your customers something that is of poorer conceived value bc it makes the business owners life “easier” your going to lose customers and that is Exactly what i see happening here.
While some of the IB people are doing their best to improve on the abomination of what we were given, its far from what we all expect and have been accustomed to receiving from RCU and the lack of participation and uprising of complaints is showing.
Sometimes a little extra work on a owners part is worth it to keep your customers happy.
I guess I get it though. In this day and age it doesn't matter where you go, customer service is lacking, no matter what the industry. Forums have by and large gone the same way. It's like the attitude of the admin is "let them complain, they aren't going anywhere and if we do lose a few we'll gain a few anyways". So you see it happening. Myself included. When all these changes took place I said I was done with RCU as did many others. I even stayed away for a while. But none of the other forums picked up. People can say the jet forum on RCG is great, there is rarely anything going on. I came back here because frankly it was still the best place for jet discussion. I do not buy or sell in the RCU classifieds anymore though, they have definitely lost me there. I browse, but I haven't bought or sold anything on RCU since the changes. I just think it sucks that the attitude is who cares what the members want, eventually they will get on board.
03-08-2019, 03:06 PM
#204
RETIRED; DO NOT PM
Join Date: Dec 2017
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I still look at the classifieds somewhat regularly, mostly out of habit, but what I've seen and I'm sure one of the many reasons it has slowed down, is there does not appear to be anything giving sellers/buyers notifications of posts etc. I see so many ad's where people are posting in there and the seller comes on a few days later and says "I didn't realize there had been posts in here". The new system doesn't work, plain and simple. But it doesn't seem to matter to the powers that be I guess. I understand the old platform was no longer supported, but it's been a year now. Surely in a year they could have come up with something new, more similar to the old system and had it in place. It's pretty clear they just don't want to. I hate forum based classifieds, that's what most places are and it was the one thing that truly separated RCU from the rest. The make offer feature, the billing feature, feedback from the seller actually visible on the same page as the ad, everything about the old system was good.
I guess I get it though. In this day and age it doesn't matter where you go, customer service is lacking, no matter what the industry. Forums have by and large gone the same way. It's like the attitude of the admin is "let them complain, they aren't going anywhere and if we do lose a few we'll gain a few anyways". So you see it happening. Myself included. When all these changes took place I said I was done with RCU as did many others. I even stayed away for a while. But none of the other forums picked up. People can say the jet forum on RCG is great, there is rarely anything going on. I came back here because frankly it was still the best place for jet discussion. I do not buy or sell in the RCU classifieds anymore though, they have definitely lost me there. I browse, but I haven't bought or sold anything on RCU since the changes. I just think it sucks that the attitude is who cares what the members want, eventually they will get on board.
I guess I get it though. In this day and age it doesn't matter where you go, customer service is lacking, no matter what the industry. Forums have by and large gone the same way. It's like the attitude of the admin is "let them complain, they aren't going anywhere and if we do lose a few we'll gain a few anyways". So you see it happening. Myself included. When all these changes took place I said I was done with RCU as did many others. I even stayed away for a while. But none of the other forums picked up. People can say the jet forum on RCG is great, there is rarely anything going on. I came back here because frankly it was still the best place for jet discussion. I do not buy or sell in the RCU classifieds anymore though, they have definitely lost me there. I browse, but I haven't bought or sold anything on RCU since the changes. I just think it sucks that the attitude is who cares what the members want, eventually they will get on board.
03-08-2019, 04:21 PM
#205
the best update, would be an auction based software for the classifieds,
that is what the old system was, and there were valid reasons to be using that type of software for the classifieds, instead of just having the classifieds just be another forum section.
that is what the old system was, and there were valid reasons to be using that type of software for the classifieds, instead of just having the classifieds just be another forum section.
12-06-2019, 08:52 AM
#207
12-09-2019, 05:59 AM
#212
Interestingly enough, I cannot find that page at all on mobile either so from my phone you can't find feedback at all.
