So...uh...WOW.

Spend much time flying, and you'll learn pretty quick that WildHare's support is somewhat legendary amongst the RC community.

Well...I just learned it's a WELL DESERVED reputation.

NOT only did Tom work with me throughout this week to ensure that i'd be able to get the specific color scheme I wanted on one of their 102.5" Edges, but then this today...

I called to go ahead and give them my card #, in hopes they could charge AND ship tomorrow. Well, get this...Patty not only accomodated that "kid at Christmas" request...but she did it LITERALLY in the dark, by candle light!

Apparently, they had a NASTY series of storms come through last night...roughly a quarter million power outages. They're sitting there, in the dark, running a few necessities by generator.

NEVER MIND THAT THOUGH! A customer called, and Patty and tom did EVERYTHING their current level of technology/electricity allowed them to do, and have committed to shipping tomorrow if at all possible.

Y'all...that's simply amazing. ANY business would be easily forgiven for simply closing up shop in this situation. Heck, if there was a simple "Sorry, we're without power, we'll respond when we can" voice or email message, that would have been "great job of keeping your customers informed". But no...these folks are going above and beyond to do everything in their power to handle customer requests.

With service like this NOW, I can't imagine ever getting ANYTHING but superior support from them down the road should I need it.

=======

On a personal note...Tom and patty, I'm very glad to hear that you guys are safe, and suffered no serious damage!

<p align="center"><font color="#ff00ff">That is very nice that they REALLY CARE...
Most providers work 9 to 5 and thats it..

</font><font size="4" color="#ff6600">Keep Up the <font color="#ff0000">Good Work</font> WildHare...</font></p>

I can attest to the service you get from Wildhare. I've bought two planes from them, plus assorted accsesories and the service has ALWAYS been first rate!
gboulton, post some pics of your scheme when you get a chance. I just bought the 35% Edge as well, so far looks outstanding!

I've purchased (4) airplanes from Wild Hare and a couple of engine (DA 100 and DLE 55) and some servos and batteries and chargers and props and....well you get the picture.

I gotta say they are some of the best I've ever worked with and are certainly nice and polite. So far I haven't had any problems with anything I bought so I haven't had to deal with any warranty issues, but I'm certain they would be handled in a good way.

I enjoy talking and working with Tom. He's a great guy. In fact for some reason I was thinking about ordering another plane....

thanks
Barry

Barry, I think you have a serious problem!

Will do! Hopefully they'll get power restored, and it'll be shipped tomorrow, so I'll be able to toss some pics up around mid week.

Don't I know it.........
But I like to build the ARF and get them trimmed and flying about as well as I can then, frankly, I give many of them away to less fortunate people that probably wouldn't or couldn't get a giant scale plane. Fun for me and hopefully good for them.

Anyways, I buy way to many airplanes. Also, I crash quite a few also. I'm fond of saying, "I don't crash anymore....or course I don't crash any less either."
Thanks
Barry