ORIGINAL: 804


Anything is possible.
PAU CHOOSES not to do this.
Why is the fact PAU is not in the ''parts business'' wrong?
Do you think PAU should be FORCED, by government, public opinion, on-line ranting, or whatever,
to do business as you see fit?

ORIGINAL: wahoo

ability to obtain a cowl even if he mistakingly told PAU he wanted it for a ISC??

ORIGINAL: on_your_six

PAU is dead wrong not to sell a part. There is no other way of looking at it. If you have it available, sell it... next transaction.

ORIGINAL: astrohog


Please read all the posts before you post!

OP called PAU, says he has an ISC Pitts that he bought at Indy RC. PAU says we don't stock or sell cowls for that plane. OP verbally insults him with eff words, and hangs up. It wasn't until later that the OP decides he has a BME Pitts (Does he REALLY, or does he take the advice of some of the other fine contributors earlier in the thread where they just tell him to lie and say it IS a BME Pitts). At this point, it is really a moot point if he DOES have a BME or not, the owner of PAU has decided this guy is a tool and he does not want him as a customer.

It is the OP's own actions that kept him from getting the cowl he wanted.

Get it?

Regards,

Astro

ORIGINAL: F4u5

So, I have an old ISC challenger Pitts ARF (the red Oracle scheme). I need a cowl for it. I find that Perfromance Aircraft Unlimited (PAU), took over the kit line, and now sells it. So I call asking to oder a cowl. The guy on the other end asks me when I bought the plane from them. I told him it was not from them, that it was the old ISC kit (he had no idea what i was talking about), but their kit was the same; and if nothing else, odentical in specs:
http://www.flypau.com/html/challenger/challenger.html

Now it gets, well, stupid:

So the guy says, ''that is not our kit; we cannot sell you a cowl'' Surprised, I said, ''what?'' He said since I didn't buy the kit from them, they cannot support other MFG products. I said yes, but ISC is no longer around, otherwise I would have happily ordered one from ISC. He said we was sorry, but he could not sell me a cowl. I said, ''you have to be kidding me''. He said no, he could not sell me a cowl; because I did not buy it from them. Really....?.

So, I questioned their customer satisfaction. He stated that they have excellent customer service. I went on to say really, but you won't sell me a cowl, for a kit that your company took over, for a plane that I can no longer get. Hmmm, I guess that means I will NEVER buy ANYTHING from them in the future...and I was actually looking at getting some big laminated props from them too. Well, not now, sale lost.

So, in another blind effort to become a cookie cutter society here in the good ole US of A, and simply follow a policy, instead of helping out a modeler who could do future business with them down the road, they are willing to snuff a cutomer due to said policy and lose a sale, or potential future sales?

Am I the only one that finds this unbelieveably ridiculous? Especially given the fact that my kit, per-se, is no longer available? PAU sux!

In this competitive world of RC supply and demand, I fail to understand why a company would not help out a modeler. But, I am sure it comes down to the ole might buck!

Anyne have a spare ISC challenger Pitts cowl?
JQ

ORIGINAL: Flyfalcons

Didn't have to look too much further than the first post to see the OP saying he has an ISC model. Should Herve have a reason to be doubting this person while getting lambasted by him over the phone? PAU isn't Miss Clio. They don't read minds, and when someone calls saying they have a different brand airplane, then that's what they have to go on.

ORIGINAL: Flyfalcons

Why would Herve second guess the guy if he was sure he had an ISC Pitts? Can you just answer that for me?

ORIGINAL: wahoo


Again only speculation on my part but it seems to me he done at least a little bit of research from the fact that he knew that PAU took over the product line he was inquiring about.
From the little bit of info I gathered ISC made a Pitts in ARC...BME made the RED ARF.... Did the OP tell PAU he had the Oracle Red ARF...dunno ?

ORIGINAL: Flyfalcons


He did not "know" that PAU took over the ISC line, because they didn't. Straight from Herve's mouth. So he was wrong about that. Any other assumptions you'd like cleared up at this time?

ORIGINAL: Flyfalcons

Let's examine the arguments being made in this thread.

1) Herve should be selling his limited supply of spare parts to people who own other brands, therefore limiting or cutting off supply of spare parts to those who have the planes these parts were designed to go on.

2) Herve should just lie to people and say he's out of stock of parts, instead of truthfully explaining his company's policy of only selling spare parts to genuine BME and PAU aircraft.

3) When told that a part is needed for a plane from a different brand, Herve should just somehow "know" that the person actually does have a BME or PAU aircraft. This after being cussed out by said person on the phone.


Really guys, this is your logic?

ORIGINAL: scale only 4 me

Nope a company can operate anyway they like within the law and sell to anyone they like or not.
I never said PAU was right or wrong, I just asked questions. Why do you guys always just try and spin guy words around instead of addressing the question.

''Anything is possible'' is the best answer you have?

ORIGINAL: Flyfalcons

Let's examine the arguments being made in this thread.

1) Herve should be selling his limited supply of spare parts to people who own other brands, therefore limiting or cutting off supply of spare parts to those who have the planes these parts were designed to go on.

2) Herve should just lie to people and say he's out of stock of parts, instead of truthfully explaining his company's policy of only selling spare parts to genuine BME and PAU aircraft.

3) When told that a part is needed for a plane from a different brand, Herve should just somehow ''know'' that the person actually does have a BME or PAU aircraft. This after being cussed out by said person on the phone.


Really guys, this is your logic?

ORIGINAL: 804

Anything is possible is the answer.
PAU could have parts made for anything and sell them to anyone,
but they don't. That is not their business. Herve said so, to the OP and in this thread.
What answer to what question do you want?

ORIGINAL: Flyfalcons

That has been made clear already. Unless you need to be directed to the original post yet again?

ORIGINAL: wahoo

If it is in fact an old BME then shame on PAU.....

ORIGINAL: wahoo


Spin and mis-direction seems the norm here....


I've read post 1 a few times...

ORIGINAL: ozzie454

Apparently it doesn't matter if this was an ISC , BME or a PAU Pitts, the bottem line as far can I can see - If your not the original customer you're out of luck. I guess if your buddy is trying to sell a used PAU airframe you better pass on it cause you're not getting any parts for it.